Neomo Live — Refund Policy

Last updated: 2026-08-31

This document is the standalone Refund Policy for Neomo Live. It complements the Terms of Service and Privacy Policy.

Table of content

Overview & General Policy
Non-Refundable Nature of Virtual Tokens and Gifts
Platform-Specific Purchase & Refund Mechanisms
Unauthorized or Fraudulent Transactions
Modifications to This Policy

1. Overview & General Policy

This Refund Policy governs the purchase and utilization of virtual tokens ("Tokens") and virtual gifts ("Gifts") across the Neomo Live platform, operated by Neomo Tech LLC ("we", "us", or "Neomo"). By purchasing Tokens or utilizing our paid features, you explicitly agree to the terms outlined in this Refund Policy.

Due to the immediate digital nature of virtual currency and online services, all transactions involving the purchase of Tokens and Gifts are strictly final and non-refundable, except where explicitly required by applicable law or the mandatory policies of authorized third-party app stores (such as Apple App Store or Google Play Store).

2. Non-Refundable Nature of Virtual Tokens and Gifts

Digital Consumption: Once virtual Tokens are credited to your user account, they are immediately available for use within the Neomo Live ecosystem (such as sending virtual gifts or accessing premium video calling features). Consequently, they cannot be returned, exchanged, or refunded.

No Cash Redemption: Tokens and Gifts possess no real-world monetary value, cannot be converted into legal tender, cash, or credit, and are non-negotiable. They are exclusively intended for entertainment and engagement within the Neomo app.

Account Termination or Suspension: If your account is terminated, suspended, or voluntarily deleted due to a breach of our Terms of Service, Community Guidelines, or for any other reason, any remaining balance of unspent Tokens or virtual Gifts will be forfeited entirely without any right to a refund or compensation.

3. Platform-Specific Purchase & Refund Mechanisms

Depending on how you completed your purchase, refund requests must adhere to the policies and procedures of the respective payment platform:

Google Play Store: Purchases made via Google Play are managed directly by Google. You may request a refund through your Google Play account order history or by contacting our customer support team at hello@neomolive.com along with your valid transaction order number for assistance.

Apple App Store: Purchases processed through Apple ID (iOS devices) are strictly subject to Apple’s governing terms. Neomo cannot directly issue refunds for Apple transactions; users must submit their requests through Apple Customer Support (reportaproblem.apple.com).

Direct Web / Alternative Payment Gateways: For transactions conducted through authorized web payment processors (such as Xsolla Pay Station) or alternative billing methods, requests will be reviewed in accordance with the specific processor guidelines and applicable consumer protection laws.

4. Unauthorized or Fraudulent Transactions

If you suspect an unauthorized charge or fraudulent activity on your account associated with token purchases, you must notify your financial institution and contact our support team immediately at hello@neomolive.com.

Neomo reserves the right to suspend, investigate, or disable accounts involved in disputed transactions, chargeback fraud, or suspicious payment activities. Abuse of the chargeback system may result in permanent account termination and legal action.

5. Modifications to This Policy

Neomo reserves the right to modify, amend, or update this Refund Policy at any time to reflect operational updates, technological shifts, or regulatory changes. Any modifications will take effect immediately upon being posted on our official website (neomolive.com). Continued use of our paid services following any updates constitutes your binding acceptance of the revised terms.

Neomo Live · neomolive.com · hello@neomolive.com